Refund Policy

01 Overview

This Refund Policy explains when you can get your money back for a paid Plus subscription to Null Space. It forms part of our Terms & Conditions. The free Basic tier involves no payment and so no refunds.

02 14-day money-back guarantee

If you are not satisfied with a paid subscription, you can request a full refund within 14 days of your initial purchase — no detailed justification required. We’d love to hear what didn’t work for you so we can improve, but it isn’t a condition of your refund.

03 Statutory withdrawal rights

If you are a consumer in a jurisdiction that grants a statutory “cooling-off” or withdrawal right (for example, the EU/EEA and the UK), those rights apply in addition to this policy. Where you ask us to begin providing the Service during the cooling-off period and then withdraw, we may charge for the portion already supplied. Nothing in this policy limits any non-waivable consumer rights you have under local law.

04 Renewals

For subscriptions that renew automatically, you can cancel at any time to stop the next renewal. If you are charged for a renewal you did not intend to keep, contact us within 7 days of that renewal charge and, provided you have made no significant use of the Service in the new period, we will refund it. Cancelling does not retroactively refund earlier completed periods.

05 What isn’t eligible

• Requests made after the applicable window (14 days for a first purchase, 7 days for a renewal), except where local law requires otherwise.
• Subscriptions terminated for breach of the Terms & Conditions (for example, abuse or fraud).
• Partial-period refunds when you cancel mid-term — your access continues until the end of the period you already paid for.
• Free Basic-tier accounts, which involve no charge.

06 Beta & manual grants

During the public beta, Plus access may be granted manually and free of charge rather than through an automated payment flow. Access you did not pay for is not refundable because no payment was taken. If you did pay, the windows above apply from the date of your payment.

07 How to request a refund

Email support@nullspace.codes from the address on your account and include:

• the email associated with your subscription;
• the approximate date of the charge; and
• a brief note of what happened (optional, but helpful).

We aim to acknowledge refund requests within 2 business days.

08 How refunds are processed

Approved refunds are issued to your original payment method. Once we process a refund, it typically takes 5–10 business days to appear, depending on your bank or card issuer. We refund in the original currency of the charge; we are not responsible for currency-conversion differences or fees applied by your bank.

09 Cancelling your subscription

You can cancel at any time from your account page or by emailing us. Cancellation stops future renewals; your Plus features remain active until the end of the current paid period, after which your account returns to the free Basic tier.